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 STAFF DEVELOPMENT Our staff training programmes are designed to equip employees with the vital skills and competencies they need to be more effective in their roles. Many of these areas are life-skills so, apart from assisting staff in feeling more confident, competent and successful in their work roles, these skills will benefit their every day relationships and personal effectiveness. •Customer Excellence •Conflict Resolution within the Team •Equality & Diversity in Practice •Harassment and Bullying •Transactional Analysis •Emotional Intelligence •Effective Telephone Skills •Time Management •Preparing for an appraisal •Assertiveness •Communication Skills •Creative Thinking •Stress Management •Selling Skills – The personal touch •Taking Minutes •Team Building Back to training programmes |
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